Cybernet Rates/Refund Policy 

RATES

Small changes taking less than 5 minutes are included for FREE for hosting clients that carry a zero balance. Our current standard rate is $180/hour billed in 15 minute increments. We endeavour to complete requested tasks within 3-5 business days, if a quicker turnaround is required then a Next Day or Same day service is available at time and a half or double time rates respectively. Tasks requiring more than 3 hours will be quoted prior to commencing work. All requests may be submitted via our support form.

REFUND POLICY

Hosting plans may be refunded only if canceled within the following time frame:

Annual Plans - Within 30 days of the date of the transaction

Monthly Plans* - Within 48 hours of the date of the transaction.

*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Cybernet LLC.

You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund time frame specified for the applicable service, if available at all.

PRODUCTS WITH SPECIAL REFUND TERMS

Ad Spend

For SEV Premium, the ad spend and search marketing fees are non-refundable for the current month. We may refund future pre-paid months and future-month additional ad spend and search marketing fees.

Domain Name Registrations/Renewals

Non-refundable

SEO Services

You can cancel SEO Services at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel SEO Services and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

Social Media Management

You can cancel Social Media Management at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel Social Media Management and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

Professional Web Design Services     

Web Services: 50% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once complete.

Hosting Services

If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).